Policies & Refunds

SHIPPING

Martinez Cigars ships to all 50 US states and internationally. Orders placed online will be shipped via the Unites States Postal Service (USPS) within 3 to 7 business days of the order. Shipments may be tracked online with the tracking number in your shipment confirmation email by going to the USPS website. Please contact us with any questions or problems about your shipment.

REFUND POLICY

At Martinez Cigars, we want you to enjoy the experience of authentic hand rolled cigars as much as we do. If by any chance you are not satisfied with your purchase, Martinez Cigars will fully refund your order in the same form as original purchase or merchandise credit within 14 days of purchase so long as no more than one cigar has been sampled per box shipment.

Returns must be sent back in their original packaging. Please do not return any previously smoked cigars you’ve sampled as the burnt tobacco will contaminate the fresh cigars you are returning. Doing so will void your refund.

TERMS & CONDITIONS:

Welcome to the Martinez Cigars (the “Site”), the home of New York City’s finest hand rolled cigars. This Site provides you with information about our authentic cigars, sales and pricing, and other various offers or discounts. We hope that your browsing experience of our Site is a pleasant one. Please remember that in doing so, you fully accept and are bound by the following Terms & Conditions:

References to “we” or “us” or “Martinez Cigars” herein refers to Martinez Cigars. “Site” refers to this site, www.martinezcigars.com. References to “you” or “visitors” or “users” or “members” herein refers to the online community.

We DO NOT sell tobacco or tobacco related products to any persons under the age of 18. By purchasing from Martinez Cigars, you are acknowledging that you are in compliance with all applicable tobacco laws in your jurisdiction. Misrepresenting yourself is strictly prohibited and your use of this Site and its features is entirely at your own risk.

We CANNOT sell or ship tobacco or tobacco related products to the following states: CA, MD, VT & WA.

All items purchased from Martinez Cigars are intended for personal consumption and no other purpose. Resale is prohibited.

These Terms & Conditions may be modified at any time. If you do not agree with these Terms & Conditions, do not partake in this Site or its features.

 

CONSUMER DATA PRIVACY POLICY:

Martinez Cigars is committed to protecting the privacy of its customers. We do not sell, share or distribute any information gathered in online retail sales.

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